Shipping Policy

Last updated: October 15, 2026

Thank you for shopping with Space Vaults. This policy explains how we process and ship your orders, what shipping costs to expect, and what you should know after placing an order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Please note that order processing time is separate from shipping and delivery time. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

Shipping Methods & Delivery Times

Our standard shipping time is estimated at 6–9 business days after your order has been processed and shipped.

Please note that the estimated delivery time does not include the order processing period of 1–3 business days. Therefore, the total estimated time from placing your order to delivery is approximately 7–12 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, carrier operations, customs clearance, weather conditions, and other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders, as displayed at checkout.

Canada Customs, Taxes & Other Applicable Fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

United Kingdom Customs, Taxes & Other Applicable Fees

Orders shipped to the United Kingdom may be subject to taxes, duties, and import fees. Where available, these charges will be calculated and collected at checkout and displayed before you place your order.

If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

European Union Customs, Taxes & Other Applicable Fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order.

If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid, and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also extend the estimated delivery time.

Order Tracking

Once your order has been shipped, we will email you a shipping confirmation with a tracking number and link, if available. Please note that tracking information may take some time to update after the shipping confirmation is sent.

Shipping Destinations

We currently ship to Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Panama, Peru, Poland, Portugal, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City, and Åland Islands.

International orders may be subject to customs duties, import taxes, additional fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please ensure that your shipping address is correct and complete at checkout. If you need to correct your address, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us at spacevaults@use.starmail.com. We will do our best to assist you and, where appropriate, help you work with the carrier to resolve the issue.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We may be able to accommodate your request before your order is processed or shipped, but changes or cancellations cannot be guaranteed once processing has begun.

Once an order is in transit, we are unable to modify or cancel the shipment. Any eligible refunds will be processed to the original payment method where possible and in accordance with our applicable refund policy and consumer protection laws.

Questions?

If you have any questions about our shipping policy or your order, please contact our team at spacevaults@use.starmail.com.